![]() Define and implement a disposal schedule.Define record plans and implement a recordkeeping policy.Develop a record plan for core business or operational records in your own organisation.Identify prerequisite criteria for establishing recordkeeping successfully in your organisation.Describe roles and responsibilities for recordkeeping within organisations.Define the terms “good governance”, “record” and “archives” and explain how recordkeeping underpins good governance.Whilst the principles and concepts covered in the course are applicable to digital records, the focus is on paper-based records, particularly in the section on appraisal of non-current records.Īt the end of this course you will be able to: It uses the PARBICA model policy, record plan and disposal schedule as a basis and explains how to tailor them to suit any organisation’s records management needs. ICA is very pleased to launch its first online course ‘ Introduction to Records Management’ The course offers a practical introduction to implementing the main elements of records management. If you are looking for an advanced cloud-based call recording solution for your company, do not hesitate to request additional information at Download the ICA Online Training Poster Call recording is a great way to improve customer experience, resolve disputes as a result from miscommunication, avoid distortion of information, analyze the evolution of your customer service, and perform quality control. However, compliance is not the only reason why many companies choose to record their calls and office interactions. With this functionality, operators are able to know who accessed recorded calls, what device was used, and at what moment. In addition, the logging and auditing system of Recordia provides full access traceability in compliance with the General Data Protection Regulation that enters in force in May, 2018 across all members of the European Union. Recordia uses the functionality Hash comparison to check the authenticity of downloaded recordings, and detect if data has been altered or manipulated.Recordings are digitally signed as a Proof of Authenticity.We provide audit and log capabilities to control the access to the platform, and make sure that nobody is able to access recordings without permission.Recordia uses HSM encryption methods with rotation policies to ensure that data is kept safe.Multiple Data Centers: because call recordings are hosted in multiple centers around the globe, data is hardly accessible without unauthorized access.How does Recordia help you comply with MiFID II? In the USA, the Dodd-Frank Act also requires that landline and mobile phone conversations have to be recorded. Under MiFID II, call recording will be mandatory for all institutions that give financial advice or provide investment services, meaning that they will have to store all relevant business communications for at least 5 years (7 years in some cases).Īnd although in this article we will be talking exclusively about Europe, it is important to mention that the European Union isn’t the only one imposing security standards on the finance sector. Recordia is designed to comply with the strictest security regulations imposed by the European Commission. Encryption of call recordings through secure links and sophisticated algorithms to eliminate unauthorized access.Consolidated User Experience that allows for searches of mobile, land calls, SMS, email, fax, and others.Analytics and machine learning technology for analyzing interactions and discovering trends.Transcription of calls into searchable text.Long-term storage of recorded calls and communications.It is a service that’s perfectly adaptable to the particular needs of each company, independently from its size: small businesses and large corporations can equally access Recordia’s cost-efficient functionalities, such as: Recordia is a cloud-based interactions recorder designed to keep track of office communications, and store them for an unlimited amount of time on the cloud. In this article, we will show you how Recordia can help your company record calls in compliance with European regulations while providing numerous other benefits. ![]() With the implementation of MiFID II in January, many companies found themselves facing the obligation to record calls for legal and security purposes. Since the beginning of the year, Europe has been tightening security regulations to protect the privacy of European citizens across all industries, and call recording makes no exception.
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